You must contact us within 24 hours to cancel your appointment; if you do not, then we will charge a $100 cancellation fee for our time and the cleaner's time. We also stand by our satisfaction guarantee based off our checklist, however if you are requesting a refund for services not included, then we will not honor it nor should we, furthermore if there is a dispute, we must know about it within a weeks time or we cannot take responsibility for whatever the grievance is due to time passing by and the root cause now being unclear.